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Module B: Complaint Handling for Managers
Objective:
To present managers with an overview of the impact privacy laws have on their duties and responsibilities (as well as that of employees whom they supervise) when handling personal information about individuals.
Course Duration:
Two hours: (including workshop)
Suggested Limit on Attendees:
Minimum of 10
Maximum of 15
Course Outline:
1. Introduction and Objectives
2. Company Policy on Grievance Handling
3. Distinguishing between Formal and Informal Complaints
4. Maintaining Confidentiality and Dealing with Gossip etc
5. Optimal Response Mechanisms - Investigation, Reporting and Reform Steps
6. Keeping Records and Notes
7. Legal Professional Privilege
8. Consequences of Mishandled Investigations
9. Workshop
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